A utility company focused on providing energy management solutions and services to its customers. They offer tools to track energy usage and manage payments, including programs like the Free Home Energy Assessment to help customers discover cost-effective ways to improve home comfort and energy efficiency, potentially with free upgrades such as LED lighting and smart Wi-Fi Thermostats. NIPSCO also provides various billing options, including DependABill®, a fixed monthly gas bill program, and a Budget Plan to make monthly payments more predictable by averaging energy costs over the year.

Customers can easily manage their service online, including starting, stopping, or moving service. Additionally, NIPSCO offers payment arrangements for those facing difficulties and provides access to income-eligible payment assistance programs. They also emphasize safety, encouraging customers to call 811 before digging to prevent damage to underground utilities.